Sunday, March 31, 2024

Online Check-in and Arrival Appointment Carnival Cruise Line

carnival cruise guest services

You may log in before your cruise using your Carnival.com account or your booking details. To log on, once on board, you will need your folio number (found on your Sail & Sign card) and date of birth. To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating to assure sitting together at one table or several tables close together.

Fun for your whole crew

Please review our list of Prohibited Items before shutting your suitcase. Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only. A safety briefing video with open captions is televised in all staterooms throughout the cruise. Dining rooms menus can be provided in an electronic PDF file readable via screen reading software.

Home Port Change Impacts Carnival's Drink Package - Cruise Hive

Home Port Change Impacts Carnival's Drink Package.

Posted: Sat, 30 Mar 2024 07:00:00 GMT [source]

Do you offer assisted audio devices in the Main Lounge?

Aform will be sent to you, which must be completed and returned to us for therequest to be processed. We will always make reasonable efforts to obtain asign language interpreter at the time of the request. Since interpreters aresubject to availability, a 60-day notice is strongly encouraged wheneverpossible. Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board.

Contact us if you have any questions or concerns.

carnival cruise guest services

Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation. We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting /funshops.

Is This New - Make Appointment for Guest Services

The guest assumes additional risks when a ship is unable to make ascheduled port of call for operational reasons. We strongly encourage guests to carry a copy of their medical records (e.g.,a list of medical conditions, allergies, names, and medication dosages aswell as the name and contact information of their physician). Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.

carnival cruise guest services

Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. MS Office or other specific software is not offered and you may not install your own software. Beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass. Purchasing Liquor at Ports of Call and On Board at The Fun ShopsAll alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage.

Supervised lunch with Youth Staff is scheduled for children ages 2-11, during port days only. Supervised dinner with Youth Staff is scheduled nightly (except embarkation night) for children ages 2-11. Since the Youth Staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with him/her during dinner or bring the child to activities following the dinner service.

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

Our Guest Services Team's enthusiasm and positive attitude mean they are the frontline ambassadors of fun. Confirmed Dining Preference in our Main Dining RoomGuests traveling in suite accommodations will be guaranteed their dining option choice. Guests traveling in the following suite accommodations will be entitled to additional perks. A small, personal-sized cooler no larger than 12" x 12" x 12" (30.5 cm x 30.5 cm x 30.5 cm) for the purpose of housing medications is permitted as carry-on luggage. Youth programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain.

Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate. Wheelchair assistance is available at home ports for getting on and off the ship. For a list of accessible tours, please look for the symbol indicating wheelchair-accessible . The risks to the guest who misses a scheduled dialysis treatment are veryserious.

To ensure we have an ample supply, please visit The FunShops™ at /funshops to place your order before your cruise. The minimum age for the purchase and/or consumption ofalcoholic beverages in the bars, lounges and gift shops is 21 years of age.Carnival reserves the right to request ID prior to the purchase of alcohol andrefuse the sale of alcohol to anyone. The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. Shirts, bathing suit cover-ups and footwear should be worn at all times. An unexpired government-issued photo ID is required of all guests 16 years of age and older. A Mobile/Digital version of a photo ID is not an acceptable form of identification.

If yourequire the use of oxygen during your cruise, you must arrange for anadequate supply to be delivered to the ship on your sailing date. Pleasecontact Guest Services once on board for proper storage of your oxygen.Guests are responsible for the pickup and delivery of their own oxygen.Please have your medical supply company contact us, otherwise port clearancemay not be granted. Guests should be aware that charges apply for treatment in the ship’smedical center, which must be paid before disembarkation. An itemized billwill be provided which can be submitted to the guest’s travel or healthinsurance. Typically, standard trip travel interruption insurance does notcover medical costs. Carnival works with parents or guardians to include children within the designated age ranges in the available youth programs.

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